What Are The Different SAP Business One Service Objects?

The SAP Business One service functionality enables effectively administering customer warranty, managing service calls and service contracts. The reporting SAP Business One features provides an overview in real-time of the service department, allowing companies to properly analyse the call volumes, duration, and response times. The service call monitor will enable accurate recording of the limits for duration of the calls and creating alerts when the predetermined limits are crossed, for ensuring the timely response. The software integration functionality can generate a service contract automatically for all the relevant products during delivery creation or of an accounts receivable invoice. The service contracts have information about the items that are included in the agreement such as the service, time taken for response and coverage, contacts and even the details of specific item and information about the relevant expenses.

What are the various SAP Business One service objects?

  • Service calls enable the effective resolution of customer complaints or questions and dealing with the item-related problems.

  • Service contracts are legally binding agreements defining the services that have to be exchanged for a payment. Customers can receive services for particular items as well as serial numbers.

  • Service queues enable efficient categorization and management of service calls. 

  • Other SAP Business One service objects are customer equipment cards consisting of all the serial number items for which services may be physically offered.

  • The solutions knowledge base consists of all the possible solutions for problems. It helps in streamlining the service and quickening performance of the service representatives.

  • Reports feature of the SAP Business One service functionality enable the viewing and analysing of data that is related to service calls, customer equipment, and also service contracts. 


Price of SAP software in India

The price of SAP software in India is determined by a number of different variables. It can be the number of branches, users as well as companies, quantity and quality of data, required integration level, amount of customisation, the customer internal capabilities and responsibilities, rules of the business, requirements of the workflow, reporting and analytics needs, as well as the amount of training needed. It is very important to select an expert and experienced SAP Business One partner who can ensure that businesses are able to get a complete and effective solution that is aligned with the business operations and can also decrease the implementation price of SAP software in India significantly. Businesses can assess the level of complication and the costs of implementation by considering these factors.


Also Read - Here is a List of Some Renowned SAP Company in India

Takeaway

Organisations that are into commercial practices should update their customer service system for effectively catering to the different requirements of the customers. SAP Business One software has been developed for successfully solving the challenges of the companies in meeting the customer demands. SAP Business One service management system is built-in and completely integrated for helping the customers deal with the after-sales services and support. This allows a smooth and effective management of all the services related tasks. The SAP Business One Service management system successfully manages the warranty and service contracts, and responds to service calls in a fast and efficient manner.

Location: Pune, Maharashtra, India

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